Refund policy

At HorizonCore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Include all accessories, manuals, and documentation, if applicable.

To request a return, please contact our support team at:

Email: support@tryhorizoncore.com

Please include your order number and a detailed explanation of the reason for your return request.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, we may ask you to provide photos or videos showing the issue.

Once approved, we will offer either:

  • A replacement product at no additional cost, or
  • A full refund to your original payment method.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank, credit card provider, or payment processor.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may have already entered processing or shipment preparation, making cancellation unavailable.

Non-Returnable Items

For hygiene, safety, and health protection reasons, certain products may not be eligible for return if they have been opened, used, or tampered with after delivery.

Shipping Costs

Shipping fees are non-refundable unless:

  • The item received was damaged.
  • The item received was defective.
  • The wrong item was delivered.

Lost Packages

If your package is lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include a replacement or refund when applicable.

Chargebacks

If you experience any issue with your order, we encourage you to contact our support team first so we can resolve the matter promptly.

Unauthorized chargebacks without prior communication may delay the resolution process while the claim is investigated.

Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

Store Name: HorizonCore
Website: TryHorizonCore.com
Email: italloreisrj@gmail.com

Thank you for choosing HorizonCore. We appreciate your trust and look forward to serving you.