Shipping policy

Welcome to HorizonCore ("TryHorizonCore", "we", "our", or "us"). This Shipping Policy explains how we process, ship, and deliver orders placed through TryHorizonCore.com.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on the destination country and local carrier services.

Typical delivery estimates are:

  • United States: 5–15 business days
  • Canada: 7–20 business days
  • United Kingdom: 5–15 business days
  • Australia: 7–20 business days
  • Europe: 7–20 business days
  • Other International Destinations: 10–30 business days

Please note that these are estimates and are not guaranteed delivery dates.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

From time to time, HorizonCore may offer free shipping promotions on selected products or orders.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 5 business days for tracking updates to appear after shipment.

Delays

Delivery times may be affected by factors beyond our control, including:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • International transportation disruptions

HorizonCore is not responsible for delays caused by third-party shipping carriers or customs authorities.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided and an order is returned, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

If a package appears to be lost during transit, please contact us so we can investigate with the shipping carrier.

HorizonCore is not responsible for packages marked as successfully delivered by the carrier but reported as lost or stolen afterward.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the package
  • Photos of the damaged item(s)

We will review the claim and provide an appropriate resolution.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Store Name: HorizonCore
Website: TryHorizonCore.com
Email: italloreisrj@gmail.com

Thank you for shopping with HorizonCore. We appreciate your business and are committed to providing a smooth and reliable shipping experience.